Job Description
Urgent Hiring Event: Start Immediately! Join our award-winning Indianapolis team as a Customer Service Specialist. We're expanding rapidly and need motivated professionals to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary support system
- Document interactions accurately in CRM database
- Collaborate with technical teams for complex escalations
- Meet daily performance metrics for call quality and resolution
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Proficient with basic computer applications
- Positive attitude and problem-solving mindset
- Flexible schedule availability (weekends/evenings)
- Reliable transportation to downtown location