Job Description
Join our dynamic team in San Antonio for an immediate hire opportunity! GlobalTech Solutions is seeking a motivated Customer Service Specialist to deliver exceptional client experiences. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding. Perfect for career changers or those seeking immediate employment in a fast-paced tech environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and escalate complex cases to Tier 2 support
- Maintain detailed customer interaction records in CRM systems
- Collaborate with sales and technical teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing product training to maintain technical expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills in English and Spanish
- Ability to work flexible shifts including evenings/weekends
- Quick learner with adaptability to new technologies