Job Description
Join our dynamic team at Philly Connect Solutions as an Immediate Hire Customer Service Specialist! We're seeking energetic professionals to deliver exceptional client experiences in our fast-paced Philadelphia headquarters. This full-time role offers competitive pay, comprehensive training, and immediate start dates for qualified candidates. If you thrive in customer-facing environments and want to make an immediate impact, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and account issues with empathy and efficiency
- Document all interactions in CRM systems with precise detail
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Strong typing skills (minimum 45 WPM)
- Philadelphia residency required