Job Description
Join our dynamic team at Apex Solutions Group and kickstart your career immediately! We're seeking a motivated Customer Service Specialist to join our Charlotte headquarters. This urgent opening requires immediate availability and offers competitive benefits, including health insurance, 401(k) matching, and paid time off. Enjoy a collaborative work environment with modern amenities and growth opportunities. Apply today to start your new career next week!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and technical support issues with first-call resolution
- Document interactions in CRM system with 99% accuracy
- Collaborate with technical team for complex escalations
- Meet/exceed monthly performance metrics for satisfaction and efficiency
- Participate in weekly training sessions for product updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities under pressure
- Valid North Carolina driver's license (if field visits required)