Job Description
Join our award-winning team at Houston Tech Solutions! We're seeking passionate individuals to fill immediate customer service positions. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Houston's thriving Energy Corridor. No experience necessary – full training provided! Apply today and start your career with us within 48 hours.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns with empathy and efficiency
- Document all interactions in CRM system with 100% accuracy
- Collaborate with technical support teams to escalate complex issues
- Maintain customer satisfaction metrics above 95%
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (MS Office, CRM systems)
- Positive attitude and team-player mentality
- Available to work flexible shifts including weekends