Job Description
Join our dynamic team immediately as a Customer Service Specialist at Jacksonville Solutions Group! We're seeking motivated individuals to deliver exceptional client experiences in our fast-paced environment. This full-time position offers competitive pay, comprehensive benefits, and immediate start date for qualified candidates. Help us maintain our reputation as Jacksonville's premier service provider while advancing your career in a supportive, growth-oriented workplace.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries through multiple channels (phone, email, chat)
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed key performance metrics (resolution time, satisfaction scores)
- Participate in continuous improvement initiatives
- Adhere to company policies and regulatory compliance
Qualifications
- Minimum 1 year customer service experience
- Proficient with CRM software (Salesforce preferred)
- Strong verbal/written communication skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent (college degree preferred)
- Positive attitude with problem-solving mindset
- Available for flexible scheduling including weekends
- Valid Florida driver's license if travel required