Job Description
Join Denver's fastest-growing tech firm immediately! We're seeking passionate Customer Service Specialists to join our dynamic team on an immediate temporary basis. This is your chance to launch your career in Denver's thriving tech scene without delays. Enjoy competitive pay, flexible scheduling, and a collaborative environment focused on growth. Start working this week!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer service experience in high-volume environments
- Exceptional written and verbal communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred