Job Description
Join our dynamic team at NexTech Solutions and make an immediate impact! We're seeking passionate Customer Service Specialists to join our Columbus headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your contributions matter. Start your career journey today with us!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical support issues with empathy and efficiency
- Document cases accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly performance metrics
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office Suite
- Strong problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work flexible hours including weekends
- Passion for helping customers succeed