Job Description
Join our dynamic team at Fort Worth Solutions Group as an Immediate Hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional client experiences in our fast-paced downtown office. This full-time role offers competitive pay, comprehensive benefits, and immediate start date. Perfect for career changers and experienced professionals alike!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders using CRM systems
- Maintain detailed customer interaction records in Salesforce
- Collaborate with support teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in weekly product knowledge workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficient in CRM platforms (Salesforce/Zendesk)
- Exceptional written/verbal communication skills
- Ability to multitask in high-volume environment
- Basic technical troubleshooting knowledge
- Spanish fluency a strong plus
- Available for flexible shifts including weekends