Job Description
Join Memphis Connect Solutions as an Immediate Hire Customer Service Representative! We're seeking dynamic individuals to deliver exceptional client experiences in our fast-paced contact center. This is your opportunity to launch your career immediately with comprehensive training, competitive benefits, and a supportive team environment. Perfect for career changers or recent graduates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics for quality and response time
- Collaborate with team members to improve service delivery
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficient with Microsoft Office and CRM tools
- Positive attitude and resilience under pressure
- Valid U.S. work authorization required