Job Description
Immediate opening for motivated individuals to join our Fort Worth team! SwiftServe Solutions is seeking energetic Customer Service Representatives to provide exceptional support to our growing client base. This full-time position offers competitive pay, comprehensive benefits, and the opportunity for rapid advancement. No experience required – we provide full training!
Enjoy a modern, collaborative work environment with flexible scheduling options and performance bonuses. Our downtown Fort Worth office is easily accessible via public transit and offers free parking. Join a company that values growth and recognizes your contributions!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response time and resolution
- Identify opportunities for upselling additional services
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Customer service experience preferred but not required
- Reliable transportation to downtown Fort Worth location
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including weekends