Job Description
Join our award-winning team at Innovate Solutions Group! We're offering an immediate full-time Customer Service Representative position with a competitive salary and a $3,000 sign-on bonus for qualified candidates. This is your chance to launch your career in a dynamic, growth-oriented environment where your contributions are valued. Our San Antonio headquarters features state-of-the-art facilities and a supportive culture focused on professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Collaborate with technical teams to escalate complex issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Spanish bilingual proficiency highly valued