Job Description
Are you looking for an exciting entry-level opportunity in Columbus, IL?
We are currently urgent hiring for a Technical Support Specialist to join our growing team. This is a direct hire position perfect for recent graduates or those looking to start a career in Information Technology. If you are passionate about technology and enjoy helping others, we want to hear from you!
Why Join Us?
- Direct Hire Opportunity: No contract extensions, just a long-term career path.
- Competitive Pay: $40,000 - $55,000 annually based on experience.
- Growth Potential: Clear roadmap for advancement into senior IT roles.
Key Responsibilities:
- Provide exceptional technical support to end-users via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues in a timely manner.
- Install, configure, and maintain computer systems, printers, and network devices.
- Document all technical issues and resolutions in our ticketing system.
- Collaborate with the IT team to improve overall system performance and user experience.
- Conduct basic training sessions for new employees on office software and tools.
Qualifications:
- High school diploma or GED required; Associate or Bachelor’s degree in IT, Computer Science, or related field is a plus.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Basic understanding of Microsoft Office Suite (Word, Excel, Outlook).
- Willingness to learn new technologies and adapt to changing environments.
- Ability to work well in a team-oriented environment.
Don't miss this urgent hiring chance to launch your career in Columbus, IL. Apply today!
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues in a timely manner.
- Install, configure, and maintain computer systems, printers, and network devices.
- Document all technical issues and resolutions in our ticketing system.
- Collaborate with the IT team to improve overall system performance and user experience.
- Conduct basic training sessions for new employees on office software and tools.
Qualifications
- High school diploma or GED required; Associate or Bachelor’s degree in IT, Computer Science, or related field is a plus.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Basic understanding of Microsoft Office Suite (Word, Excel, Outlook).
- Willingness to learn new technologies and adapt to changing environments.
- Ability to work well in a team-oriented environment.