Job Description
Welcome to Horizon Digital Services, where we are driving the future of technology. We are currently hiring immediately and seeking a dynamic Technical Support Specialist to join our team in Las Vegas, NV. If you are looking for urgent hiring jobs with a start date of tomorrow, this is your chance to accelerate your career with a top-tier employer.
We offer a competitive benefits package, a collaborative work environment, and the opportunity to work on cutting-edge projects. Don't miss this opportunity to secure a position that values your skills and offers immediate growth.
Why Join Us?
We offer a competitive benefits package, a collaborative work environment, and the opportunity to work on cutting-edge projects. Don't miss this opportunity to secure a position that values your skills and offers immediate growth.
Why Join Us?
- Immediate start available (Tomorrow!)
- Competitive salary and comprehensive benefits.
- Professional development and training opportunities.
- Modern office environment in the heart of Las Vegas.
Responsibilities
- Provide exceptional technical support and troubleshooting for end-users via phone, email, and remote desktop tools.
- Manage and resolve incoming service tickets efficiently, ensuring high customer satisfaction scores.
- Install, configure, and maintain hardware and software systems, including Windows and Linux environments.
- Document technical issues, resolutions, and procedures in the internal knowledge base.
- Collaborate closely with the IT team to monitor system performance and implement security patches.
- Conduct user training sessions to educate staff on new software updates and best practices.
- Escalate complex technical issues to senior engineers when necessary.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- 1-2 years of proven experience in a help desk, technical support, or customer service role.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues quickly.
- Excellent verbal and written communication skills, capable of explaining complex concepts to non-technical users.
- Familiarity with remote desktop software (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, Zendesk).
- Ability to work in a fast-paced environment and meet tight deadlines without compromising quality.