Job Description
Join our dynamic team as an Entry-Level Tech Support Specialist and jumpstart your career in IT! InnovateTech Solutions is urgently hiring motivated individuals in Detroit, MI with a competitive $5,000 sign-on bonus. This is your chance to gain hands-on experience in a fast-paced tech environment while contributing to cutting-edge projects. We offer comprehensive training, career growth opportunities, and a collaborative culture that values innovation and teamwork. Don't miss this urgent opportunity to launch your tech career with us!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document and troubleshoot customer tickets using Zendesk
- Install, configure, and maintain company devices
- Collaborate with senior engineers on complex problem resolution
- Train users on new technology implementations
- Conduct routine system maintenance and updates
- Support cybersecurity protocols and best practices
Qualifications
- High school diploma or equivalent; relevant certifications a plus
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license for occasional on-site support