Job Description
Join our dynamic team as an Entry-Level Tech Support Specialist in Arlington, VA! We're urgently seeking motivated individuals passionate about technology and customer service. This is your gateway to a thriving career in IT with rapid growth opportunities. Enjoy competitive benefits, mentorship from industry experts, and a collaborative work environment in Virginia's tech hub.
Responsibilities
- Provide remote and in-person technical support to enterprise clients
- Diagnose and resolve hardware/software issues efficiently
- Document troubleshooting processes and maintain knowledge base
- Collaborate with senior engineers on complex system problems
- Train users on new technologies and best practices
- Monitor system performance and report anomalies
- Contribute to IT infrastructure improvement projects
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Excellent verbal/written communication skills
- Customer service experience preferred
- Ability to work independently and in team settings
- CompTIA A+ certification a plus
- Valid driver's license required for occasional site visits