Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your career in tech! We're urgently seeking motivated Entry-Level Tech Support Specialists in Virginia Beach to join our growing team. Receive a $5,000 sign-on bonus when you join us – this is your opportunity to enter the tech industry with financial support and comprehensive training.
As a key member of our support team, you'll provide exceptional technical assistance to our clients, troubleshooting hardware/software issues and delivering outstanding customer experiences. We offer a collaborative environment, professional development opportunities, and a competitive benefits package.
Responsibilities
- Diagnose and resolve technical issues for clients via phone, email, and remote support
- Install, configure, and maintain computer hardware and software systems
- Document all interactions and solutions in our CRM system
- Collaborate with senior technicians to resolve complex issues
- Provide timely updates to clients and internal stakeholders
- Contribute to knowledge base documentation and training materials
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of operating systems (Windows, macOS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service orientation with patience and empathy
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation