Job Description
Urgent Hiring: Join Our Elite Night Shift Team in Phoenix!
We are currently seeking a highly motivated Night Shift Technical Support Specialist to join our rapidly growing team in Phoenix, AZ. If you are looking for a role that offers significant financial growth with a $15,000 Sign-On Bonus, this is your opportunity to shine.
As a critical member of our support team, you will be the first line of defense for our enterprise clients, ensuring seamless operations 24/7. We value reliability, technical expertise, and a customer-first mindset. Don't miss this chance to advance your career with a top-tier organization.
Why Apply?
- $15,000 Sign-On Bonus upon successful completion of training.
- Night Shift Schedule (11:00 PM - 7:00 AM) with excellent shift differentials.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and retirement savings plans.
Responsibilities
- Provide high-quality technical support and troubleshooting for enterprise-level software and hardware issues via phone, email, and remote access.
- Monitor and manage incoming support tickets, prioritizing critical issues to minimize downtime.
- Document all interactions and solutions in the ticketing system (Jira/Salesforce) accurately and in real-time.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
- Conduct proactive system health checks during off-hours to prevent service interruptions.
- Maintain a deep knowledge base of company products and update it with new troubleshooting procedures.
Qualifications
- High School Diploma or GED required; Associate’s or Bachelor’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong understanding of Windows, Linux, and networking fundamentals (TCP/IP, DNS, DHCP).
- Must be willing and able to work rotating night shifts (11 PM - 7 AM).
- Excellent verbal and written communication skills with a focus on empathy and clarity.
- Ability to work independently in a remote or hybrid environment with minimal supervision.
Skills
Ticketing Systems, Troubleshooting, Windows OS, Network Fundamentals, Customer Service, Night Shift Availability
Responsibilities
- Provide high-quality technical support and troubleshooting for enterprise-level software and hardware issues via phone, email, and remote access.
- Monitor and manage incoming support tickets, prioritizing critical issues to minimize downtime.
- Document all interactions and solutions in the ticketing system (Jira/Salesforce) accurately and in real-time.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
- Conduct proactive system health checks during off-hours to prevent service interruptions.
- Maintain a deep knowledge base of company products and update it with new troubleshooting procedures.
Qualifications
- High School Diploma or GED required; Associate’s or Bachelor’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong understanding of Windows, Linux, and networking fundamentals (TCP/IP, DNS, DHCP).
- Must be willing and able to work rotating night shifts (11 PM - 7 AM).
- Excellent verbal and written communication skills with a focus on empathy and clarity.
- Ability to work independently in a remote or hybrid environment with minimal supervision.