Job Description
We are currently seeking an IT Support Specialist for an immediate start in Columbus, Ohio. This is a high-impact role for a dedicated professional ready to join a growing team immediately. If you are looking for an urgent hire opportunity with a competitive salary and benefits package, this is the position for you.
We prioritize speed and efficiency in our hiring process. Our ideal candidate is technically proficient and ready to hit the ground running to support our diverse client base.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Configure and troubleshoot laptops, printers, and mobile devices for end-users.
- Manage user accounts, permissions, and Active Directory within a secure environment.
- Respond to and resolve help desk tickets with a focus on rapid resolution times.
- Collaborate with the network engineering team to maintain system integrity and security.
- Perform routine system updates and patch management.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Minimum of 2 years of professional IT support or help desk experience.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Experience with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent problem-solving skills and a customer-centric attitude.
- Ability to work flexible hours and adapt to a fast-paced environment.