Job Description
Launch Your Career in Tech with a Generous Sign-On Bonus!
Apex Digital Services is currently expanding our team in Virginia and is urgently hiring Entry Level IT Support Specialists. We are looking for driven individuals who are ready to start their journey in Information Technology.
Join a company that values talent, offers comprehensive training, and provides a $1,500 sign-on bonus to new hires. If you have a passion for technology and a desire to help others, this is the perfect opportunity for you.
Responsibilities
- Provide first-level technical support to customers via phone, chat, and email.
- Troubleshoot and resolve common hardware and software issues.
- Document all customer interactions and technical resolutions accurately.
- Collaborate with senior engineers to escalate complex issues.
- Maintain a high standard of professionalism and customer satisfaction.
- Participate in ongoing training to enhance technical knowledge and certifications.
Qualifications
- High school diploma or equivalent (Bachelor's degree in IT is a plus).
- Basic understanding of computers, operating systems, and networking concepts.
- Strong verbal and written communication skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Willingness to obtain industry certifications (we support your growth).
- Reliable internet connection for remote work options.