Job Description
Are you looking for a night shift job in Baltimore, MD or Virginia that allows you to start tomorrow? Nexus Data Systems is currently hiring dedicated Technical Support Specialists for immediate openings. We value our night crew and offer competitive pay and a dynamic work environment.
Join our elite team where your skills in troubleshooting and customer service will shine. Whether you are based in the heart of Baltimore or the broader Virginia area, this is your chance to advance your career in a role that fits your lifestyle. We offer a comprehensive benefits package and opportunities for overtime.
Responsibilities
- Provide 24/7 technical support to end-users via phone, chat, and email.
- Diagnose and resolve hardware and software issues efficiently.
- Document all technical interactions and solutions in the CRM system.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Maintain a high level of customer satisfaction during peak night hours.
- Conduct routine system checks and maintenance tasks.
Qualifications
- High school diploma or equivalent (Associate's degree in IT or related field preferred).
- Previous experience in IT support, help desk, or customer service is a plus.
- Strong problem-solving skills and attention to detail.
- Ability to work flexible night shifts, including weekends and holidays.
- Excellent verbal and written communication skills.
- Basic knowledge of Windows, Mac, and mobile operating systems.