Job Description
Join our dynamic team as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts to provide critical infrastructure support for growing businesses. This direct-hire position offers comprehensive training and rapid career advancement opportunities in Fresno's thriving tech sector.
As a key member of our operations team, you'll troubleshoot hardware/software issues, maintain network security protocols, and deliver exceptional client support. Our collaborative environment values innovation and professional growth, making this ideal for recent graduates or career changers.
Why Apply?
• Competitive salary with performance bonuses
• Paid certification programs (CompTIA, Cisco)
• Flexible hybrid work schedule
• Mentorship from senior engineers
• Health/dental/vision benefits included
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Implement network security protocols and access controls
- Document technical procedures and incident reports
- Provide remote and on-site technical support to end-users
- Collaborate with cross-functional teams on system upgrades
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with conflict resolution skills
- Ability to troubleshoot hardware components (printers, peripherals)
- Strong written and verbal communication abilities
- CompTIA A+ certification preferred (training provided)