Job Description
Are you looking for a stable night shift job in San Antonio, TX that lets you start tomorrow? Apex Data Systems is urgently hiring a Technical Support Specialist to join our elite 24/7 operations team. We offer competitive pay, flexible scheduling, and the chance to make an immediate impact in a fast-paced tech environment.
We are looking for a detail-oriented problem solver who thrives in a quiet, high-performance setting. As part of our support team, you will be the first line of defense for our enterprise clients, ensuring seamless connectivity and system stability.
Why Join Us?
We are looking for a detail-oriented problem solver who thrives in a quiet, high-performance setting. As part of our support team, you will be the first line of defense for our enterprise clients, ensuring seamless connectivity and system stability.
Why Join Us?
- Immediate Start: Begin working as early as tomorrow.
- Night Shift Premium: Enjoy a quieter work environment and often higher productivity.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Full Benefits: Medical, dental, and vision insurance available.
Responsibilities
- Provide 2nd level technical support to enterprise clients via chat, email, and phone during night hours.
- Diagnose and resolve complex software, hardware, and network issues efficiently.
- Maintain accurate and detailed tickets in our CRM system (Zendesk/ServiceNow).
- Collaborate with the development and engineering teams to escalate bugs and feature requests.
- Ensure 100% customer satisfaction ratings and adhere to SLAs.
- Conduct routine system checks and monitor alerts to prevent downtime.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology preferred.
- 1+ years of experience in help desk, technical support, or customer service.
- Availability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong problem-solving skills and technical aptitude with Windows and Linux environments.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.