Job Description
Urgent Hiring: Join Our Dynamic Team in Oakland!
Oakland Tech Innovations is seeking motivated Entry Level Customer Support Specialists to deliver exceptional service to our growing client base. This is your chance to launch your career in a fast-paced tech environment with a competitive sign-on bonus. We provide comprehensive training and a supportive culture designed to help you thrive. If you're passionate about problem-solving and eager to grow, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and provide step-by-step guidance to users
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvements to enhance customer experience
- Meet daily performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or support experience
- Excellent communication and active listening skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office and basic troubleshooting tools
- Ability to work flexible hours including weekends
- Positive attitude and commitment to continuous learning