Job Description
We are urgently hiring dedicated professionals to join our high-performing Night Shift team! If you are looking for a Direct Hire opportunity with a stable career path and competitive pay, we want to hear from you.
Our team is expanding in Albuquerque, NM and Georgia, and we need reliable individuals to provide top-tier support to our clients. This role offers a unique work-life balance, a shift differential, and the chance to grow within a dynamic organization.
Why Join Us?
- Direct Hire: No temporary contractsābuild a long-term career.
- Shift Differential: Earn extra pay for working the night shift.
- Modern Environment: Work with cutting-edge technology and a supportive team.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email with professionalism and empathy.
- Resolve complex technical issues and troubleshoot client problems efficiently.
- Document all interactions accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies and quality assurance standards.
- Identify opportunities to improve customer satisfaction and process efficiency.
Qualifications
- High school diploma or equivalent; Associateās degree preferred.
- Previous customer service or technical support experience is a plus.
- Must be available to work full-time on Night Shift schedules (e.g., 10:00 PM - 7:00 AM or similar).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Reliable internet connection if working remotely.