Job Description
Join UrbanTech Solutions in Philadelphia and launch your career with an immediate hire opportunity! We're seeking passionate entry-level candidates for our Customer Support Specialist role. Enjoy a $1,500 sign-on bonus, comprehensive training, and a supportive environment where you'll grow your skills while making an impact. This is your chance to start in tech without prior experience—apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify trends in customer feedback to improve service quality
- Adhere to SLAs and maintain high customer satisfaction scores
- Master company products through ongoing training modules
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and basic troubleshooting
- Ability to multitask in a fast-paced environment
- Customer-first mindset with problem-solving aptitude
- No prior experience required—training provided
- Must be authorized to work in the US