Job Description
Join Phoenix's fastest-growing customer service team and start your new career tomorrow! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. Enjoy a modern downtown office, comprehensive benefits, and growth opportunities in a dynamic environment.
Responsibilities
- Handle 50+ daily customer inquiries via phone/email/chat
- Resolve billing and service issues with first-call resolution
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction score
- Participate in bi-weekly training and certification programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM tools
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- Must pass background check and drug screen