Job Description
Join UrbanTech Solutions and launch your career in Baltimore's thriving tech scene! We're urgently seeking motivated Entry-Level Customer Service Specialists to join our dynamic team. This is your opportunity to gain hands-on experience in a fast-paced environment while supporting our mission to deliver exceptional client experiences. Our comprehensive training program ensures you'll develop valuable skills in communication, problem-solving, and CRM systems. Enjoy competitive compensation, flexible scheduling options, and clear pathways for advancement within our growing organization. Apply today and become part of Baltimore's next generation of tech professionals!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Utilize CRM software to document interactions and track customer issues
- Collaborate with technical teams to resolve complex customer concerns
- Maintain accurate customer records and update account information
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Proficiency with Microsoft Office Suite and basic CRM tools
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Flexible availability including evenings and weekends
- Valid Maryland driver's license (for occasional client meetings)