Job Description
Join our dynamic team at Wichita Customer Solutions Inc. as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support experiences for our growing client base. This direct hire position offers comprehensive training, career advancement opportunities, and a collaborative work environment in Wichita's thriving business district. If you're passionate about helping others and ready to launch your professional journey, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues efficiently using CRM systems
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex problems
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years of customer service or call center experience
- Strong communication skills with clear, articulate speech
- Proficiency with Microsoft Office and basic CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening