Job Description
Join SwiftStaff Solutions and start your new job tomorrow! We're hiring passionate Part-Time Customer Service Specialists to deliver exceptional experiences for our clients in New York and Florida. This is your opportunity to join a dynamic team with immediate openings and flexible scheduling. Perfect for students, career changers, or those seeking supplemental income. No experience required – we provide comprehensive training!
Why Apply Today?
• Start working immediately
• Competitive hourly pay with weekly payouts
• Remote and hybrid options available
• Growth opportunities to full-time roles
• Comprehensive benefits package (PTO, 401k)
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM tools and knowledge bases
- Process orders and update customer records accurately
- Collaborate with team members to ensure seamless service
- Meet/exceed performance metrics (response time, CSAT)
- Document interactions and report trends to supervisors
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication skills and empathy
- Ability to work independently in remote settings
- Basic computer proficiency (MS Office, internet navigation)
- Flexible availability including evenings/weekends
- Customer service experience preferred but not required
- Reliable internet connection for remote work
- Positive attitude and problem-solving mindset