Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in Washington DC's thriving business district! We're seeking motivated individuals with no prior experience to deliver exceptional client experiences. Comprehensive training provided, competitive benefits, and immediate start date available. Perfect for recent graduates or career changers looking to grow with a forward-thinking organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve routine billing and account issues using our CRM system
- Document interactions accurately in customer databases
- Collaborate with senior team members on complex cases
- Meet daily performance metrics for response times
- Participate in ongoing product knowledge training sessions
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Strong problem-solving and active listening abilities
- Reliable transportation to downtown DC office
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn
- US citizenship or valid work authorization required