Job Description
Are you looking for a rewarding career in Jacksonville, FL or the surrounding Georgia area? Apex Tech Solutions is currently hiring for our Entry-Level Customer Service Representative position. We are looking for motivated individuals who are ready to start immediately with no prior experience required.
We offer comprehensive paid training, a supportive team environment, and clear pathways for career advancement. If you have a positive attitude and a strong desire to help others, we want to hear from you. Join our growing team and take the first step towards a stable, full-time career today.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints to ensure high satisfaction rates.
- Accurately document customer interactions and account information in our CRM system.
- Process orders, returns, and exchanges with precision and efficiency.
- Collaborate with team leads to improve service protocols and customer experience.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent (GED).
- Strong verbal communication skills with the ability to listen actively.
- Basic computer proficiency and typing skills (30+ WPM).
- Reliable internet connection and home office setup if remote.
- Ability to work full-time hours (Monday - Friday) with occasional flexibility.
- Willingness to learn new software and systems quickly.