Job Description
Are you looking for a rewarding career with a company that values growth and dedication? Apex Support Solutions is hiring immediately for Entry Level Customer Service Representatives in Portland, OR. This is a direct hire position, meaning no staffing agencies—just a direct pathway to your next career step.
We are looking for individuals who are eager to learn, possess strong communication skills, and want to start a career in a fast-paced environment. If you have no prior experience, we provide comprehensive on-the-job training to help you succeed.
Why Join Us?
- Competitive base salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid training and career advancement opportunities.
- Modern work environment with flexible scheduling options.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with patience and empathy to ensure high satisfaction levels.
- Accurately document customer interactions and feedback in the CRM system.
- Assist customers in navigating our products and services to find the best solutions.
- Collaborate with the support team to identify trends and improve service processes.
- Escalate complex issues to senior management when necessary.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High school diploma or GED equivalent is required.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Ability to work in a fast-paced environment with minimal supervision.
- Willingness to learn new systems and processes quickly.
- Reliable internet connection and a quiet workspace are required for remote roles.