Job Description
Are you looking for an immediate start? Apex Digital Systems is currently hiring Entry-Level Customer Service Representatives for our growing team in Austin, TX!
We are a Direct Hire organization seeking motivated individuals to join our dynamic workforce. If you have a positive attitude and a passion for helping others, we want to hear from you. This is a fantastic opportunity to launch your career in customer relations with full benefits and professional training provided.
Why Join Us?
- Immediate Start: Onboarding begins immediately upon selection.
- Direct Hire: No contract agencies; we offer long-term stability.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Full Benefits: Health, dental, and vision insurance available.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and empathy to ensure high satisfaction scores.
- Process orders, returns, and exchanges accurately using our internal CRM software.
- Document all customer interactions and transactions in the company database.
- Collaborate with the sales and support teams to provide comprehensive solutions to clients.
- Stay updated on product knowledge and company policies to answer questions accurately.
- Assist in training new hires and sharing best practices with the team.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred but not mandatory.
- Must be at least 18 years of age.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and familiarity with Windows/Mac operating systems.
- Ability to work in a fast-paced, team-oriented environment.
- Must be legally authorized to work in the United States.