Job Description
Are you ready to launch your career today? Horizon Retail Solutions is urgently hiring Customer Service Representatives in Orlando, FL. We are looking for driven individuals who are eager to learn and grow with a market leader.
There is no prior experience required to apply. We provide comprehensive training to ensure your success. If you are available to start tomorrow, we want to hear from you immediately!
Join a team that values hard work, integrity, and customer satisfaction. We offer competitive pay, flexible scheduling, and a clear path for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately.
- Build rapport with customers to understand their needs and provide solutions.
- Collaborate with team members to improve departmental processes.
- Maintain a positive and professional demeanor at all times.
- Document all customer interactions in the CRM system.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy and typing skills.
- Strong verbal and written communication abilities.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace.
- Must be available to work flexible shifts, including evenings and weekends.
- A positive attitude and a willingness to learn new systems.