Job Description
Join our dynamic team at Innovate Solutions Inc. as an Entry-Level Customer Service Representative in Charlotte, NC! We're urgently seeking motivated individuals to deliver exceptional customer experiences in a fast-paced tech environment. Enjoy competitive compensation, comprehensive benefits, and growth opportunities within our award-winning organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and troubleshoot product concerns
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics for response time and resolution efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or related experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a high-volume environment
- Positive attitude with problem-solving mindset
- Must be authorized to work in the US