Job Description
Launch your career with no experience required! Metro Solutions Group is urgently hiring Entry-Level Customer Service Representatives in Chicago. We offer a $1,500 sign-on bonus, comprehensive training, and growth opportunities. Join our award-winning team and start earning immediately while gaining valuable skills in communication and problem-solving. Perfect for recent graduates or career changers!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Document all interactions in CRM systems while maintaining accuracy
- Collaborate with support teams to ensure seamless customer experiences
- Meet performance metrics including call resolution rates and satisfaction scores
- Participate in ongoing product training to maintain expertise
Qualifications
- No prior experience required - we provide full training
- High school diploma or equivalent (college students welcome)
- Strong communication skills and positive attitude
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to work flexible hours including evenings/weekends
- U.S. work authorization and reliable transportation
- Pass background check and drug screening