Job Description
Join our dynamic team at Coastal Solutions Group as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support to our diverse client base in the Virginia Beach area. This flexible role offers the perfect opportunity to develop your communication skills while making a tangible impact on customer satisfaction. Enjoy a supportive work environment with competitive compensation and opportunities for growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Process orders, returns, and service requests with accuracy
- Update and maintain customer records in our CRM system
- Collaborate with team members to address complex customer needs
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Excellent verbal and written communication skills
- Proficient with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and evenings