Job Description
Join our dynamic team at Phoenix Solutions Group as an Entry Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional customer experiences through phone, email, and chat support. This immediate hire opportunity offers competitive pay, comprehensive training, and rapid career advancement. Enjoy a supportive environment where your growth is prioritized. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and product questions efficiently using our CRM system
- Document interactions accurately in our customer database for quality assurance
- Collaborate with senior team members to resolve complex customer escalations
- Meet daily performance metrics including call volume and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Excellent verbal and written communication skills
- Basic computer proficiency with ability to learn new software quickly
- Strong problem-solving abilities and attention to detail
- Positive attitude and willingness to learn in a fast-paced environment
- Availability to work flexible shifts including evenings and weekends
- Valid Arizona driver's license (if field support required)