Job Description
Are you looking for a rewarding career path with growth potential? Apex Growth Solutions is currently hiring Customer Service Representatives for our expanding operations in Raleigh, NC and select locations in Florida.
We are a Direct Hire organization, meaning we are looking for long-term talent, not just temporary staff. Whether you are entering the workforce or looking for a change, we provide comprehensive training and mentorship to help you succeed.
Why Join Us?
- Direct Hire Position: Full-time stability with benefits.
- No Experience Needed: We train you from the ground up.
- Competitive Pay: Base salary plus performance-based incentives.
- Growth Opportunities: Clear career advancement paths within the company.
If you possess a positive attitude and a desire to help others, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Act as the primary point of contact for clients, providing accurate information regarding products and services.
- Resolve complex customer issues and complaints efficiently, escalating cases when necessary to maintain service standards.
- Maintain and update customer records in the CRM system to ensure data accuracy and facilitate future interactions.
- Identify cross-selling and upselling opportunities to contribute to team revenue goals.
- Collaborate with the sales and operations teams to streamline customer processes and improve service delivery.
Qualifications
- High school diploma or equivalent required; associate degree or higher is a plus.
- Strong verbal and written communication skills with a professional telephone manner.
- Basic computer proficiency and the ability to learn new software quickly.
- Ability to work in a fast-paced, dynamic environment while maintaining a positive demeanor.
- Valid driver's license and reliable transportation (for occasional field training in FL/NC areas).
- Willingness to undergo a background check and drug screening.