Job Description
Launch your career with Global Solutions Inc. – a leader in innovative customer experience solutions. We're seeking motivated individuals with no prior experience to join our dynamic team in Atlanta. As an Entry-Level Customer Service Associate, you'll receive comprehensive training and mentorship to develop essential skills while delivering exceptional service to our clients. Enjoy competitive pay, full benefits, and a clear path for growth within our expanding organization. Direct hire position with immediate start dates available.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to address complex customer needs
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficient in basic computer applications (email, MS Office)
- Ability to multitask in a fast-paced environment
- Positive attitude with a customer-first mindset
- No prior experience required – we provide full training
- Must pass background check and drug screening