Job Description
Join our dynamic team at Cleveland Community Services and kickstart your career in customer service! We're actively seeking motivated individuals with no prior experience to join our supportive environment. As a trusted local organization, we provide comprehensive training and career growth opportunities. If you're a friendly, reliable, and eager learner ready to make a difference in your community, this is the perfect opportunity for you.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Assist clients with inquiries, account information, and service requests
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training programs to enhance service skills
- Contribute to a positive, inclusive team culture
- Support community outreach initiatives when required
Qualifications
- No prior experience required - we train all new hires!
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer literacy and typing ability
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our downtown Cleveland location
- Must pass standard background check