Job Description
Join our dynamic team at Coastal Connect Solutions as a Customer Service Specialist! We're hiring immediately for motivated individuals in Virginia Beach to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth matters. Start your career today – apply now!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues efficiently with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service workflows
- Meet/exceed performance metrics for call quality and resolution time
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Strong verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize under pressure
- Positive attitude with problem-solving mindset
- Must pass background check and drug screen