Job Description
Join our award-winning team as an immediate-hire Customer Service Representative! We're seeking energetic professionals to deliver exceptional customer experiences in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Oklahoma's thriving business hub.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with cross-functional teams to resolve complex issues
- Maintain product knowledge through continuous training
- Meet/exceed performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or retail
- Strong communication skills with clear articulation
- Proficiency in CRM software (Salesforce experience a plus)
- Ability to multitask in dynamic environments
- Typing speed of 40+ WPM
- Positive attitude with problem-solving aptitude