Job Description
Are you looking for an Immediate Hire opportunity with a company that values your potential? IndyConnect Solutions is currently seeking a motivated Customer Service Representative to join our dynamic team in Indianapolis. This is a Direct Hire position, offering stability and long-term career growth.
We pride ourselves on our inclusive culture and do not require prior experience. We provide comprehensive training and mentorship to help you succeed. If you have a positive attitude and a willingness to learn, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a friendly and professional tone.
- Resolve customer issues and complaints efficiently while adhering to company protocols.
- Accurately input and maintain customer data in our CRM systems.
- Process orders, returns, and exchanges with a high level of accuracy.
- Collaborate with cross-functional teams to improve service delivery.
- Identify opportunities to assist customers with additional products or services.
Qualifications
- High school diploma or GED required.
- No prior experience necessary; we train all new hires.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.