Job Description
Join Our Team and Start Tomorrow! Horizon Digital Solutions is currently hiring motivated Entry Level professionals to join our rapidly growing team in Indianapolis. If you are looking for a career with growth potential, competitive pay, and the chance to make an impact, this is the role for you.
We offer on-the-job training, a supportive work environment, and the flexibility to balance your personal and professional life.
Responsibilities
- Assist customers with inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues to ensure high levels of client satisfaction.
- Document customer interactions and update account information accurately.
- Collaborate with team members to meet daily and weekly performance goals.
- Identify and escalate complex issues to management when necessary.
- Promote company products and services to existing and potential clients.
Qualifications
- High school diploma or GED is required.
- Must be 18 years of age or older.
- Excellent communication skills with a focus on customer service.
- Basic computer skills and typing proficiency.
- Reliable internet connection and a dedicated workspace.
- Ability to work flexible shifts, including weekends and holidays.