Job Description
Join the Team at Metro Logistics Support & Services
We are a dynamic organization committed to excellence in customer satisfaction and operational efficiency. We are currently seeking motivated individuals to join our team as Entry Level Customer Service Representatives in Detroit, MI. This is an immediate hire opportunity for those ready to launch a career in a fast-paced environment.
Why Join Us?
- Immediate Start: Start earning from day one.
- No Experience Required: We provide comprehensive paid training.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Environment: Work in a state-of-the-art facility in downtown Detroit.
If you are a proactive problem solver with a passion for helping others, we want to hear from you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Assist customers in navigating our logistics and support services to ensure they get the help they need.
- Document all customer interactions and issues accurately in the CRM system.
- Collaborate with the operations team to identify and resolve recurring customer issues.
- Maintain a professional and positive demeanor while managing high call volumes.
- Participate in daily team meetings to discuss performance metrics and workflow improvements.
Qualifications
- High school diploma or GED is required.
- Basic computer proficiency and ability to learn new software quickly.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a customer-first attitude.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Reliable transportation is required.