Job Description
We are currently seeking dedicated individuals to join our team as Customer Service Representatives. This is a Direct Hire opportunity in New York, offering a stable career path with room for advancement. We are looking for driven candidates who are ready to start immediately, even if they lack prior professional experience. We provide full on-the-job training to ensure your success.
Why Join Us?
- Competitive hourly pay.
- Comprehensive training program.
- Friendly and supportive work environment.
- Opportunities for internal promotion.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
- Process customer orders, returns, and exchanges accurately and in a timely manner.
- Maintain accurate and up-to-date records of all customer interactions and account information.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Identify opportunities to improve service processes and customer satisfaction.
Qualifications
- High school diploma or GED equivalent is required.
- Must be 18 years of age or older.
- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency (30+ WPM).
- Ability to work in a fast-paced environment and meet performance targets.
- Positive attitude, patience, and a genuine desire to help others.