Job Description
Join our award-winning team and experience the freedom of weekly pay! Pennsylvania Financial Solutions is seeking motivated Customer Service Representatives to join our Pittsburgh headquarters immediately. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions are recognized weekly.
We offer paid training, flexible scheduling options, and opportunities for career advancement in the financial services sector. Our modern downtown office features collaborative workspaces and employee wellness programs. If you're ready to start earning without waiting for monthly paychecks, apply today and join Pennsylvania's most innovative employer!
Responsibilities
- Handle inbound/outbound customer inquiries with exceptional professionalism
- Resolve billing and account issues using proprietary CRM systems
- Document interactions accurately in client databases
- Meet weekly performance metrics for call quality and resolution times
- Collaborate with cross-functional teams to improve service delivery
- Participate in ongoing product training sessions
- Uphold strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office and CRM software
- Strong verbal/written communication skills
- Ability to work flexible shifts including weekends
- Detail-oriented with problem-solving aptitude
- Pass background check and drug screening
- Reliable transportation to downtown Pittsburgh location