Job Description
Ready to start tomorrow? We are hiring immediately for a Weekend Technical Support Specialist to join our elite team.
At Apex Tech Solutions, we pride ourselves on delivering top-tier IT services to clients in Portland, OR and North Carolina. We are looking for a problem-solver who thrives in a fast-paced environment and is ready to make an immediate impact.
In this role, you will be the first line of defense for our clients, ensuring seamless technical operations during critical weekend hours.
Responsibilities
- Provide exceptional technical support via phone, email, and remote desktop tools for users in Portland and NC.
- Diagnose and resolve complex hardware, software, and network issues with minimal downtime.
- Document all technical interactions and resolutions in our ticketing system accurately.
- Collaborate with the on-site team to escalate complex issues and ensure continuity of service.
- Conduct regular system checks and maintenance to ensure optimal performance.
- Assist with the deployment of new software and hardware updates.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Proven experience in a technical support, help desk, or customer service role.
- Strong knowledge of Windows, macOS, and Office 365 suite.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Availability to work weekends (Saturday and Sunday) with a flexible schedule.
- Self-motivated with a strong ability to troubleshoot and resolve issues independently.